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Terms and Condition

Effective Date: 14/04/2025

Luxoria Online Store is committed to ensuring customer satisfaction. Please read our refund policy and terms carefully before making a purchase. By purchasing from our store, you agree to the following terms:

1. Refund Eligibility

  • Customers may request a refund within 14 calendar days (2 weeks) from the date of delivery.
  • Products must be unused, in their original packaging, and in the same condition as when received.
  • Digital products or services (if applicable) are non-refundable once delivered.

2. Refund Process

  • To request a refund, contact us via email at luxoriasolution@gmail.com or WhatsApp 0779 937820 with:
    • Order number
    • Product name
    • Reason for return
  • Our customer support team will review your request and provide instructions on how to return the product.
  • Refunds are processed within 7–10 business days after we receive the returned product.

3. Non-Refundable Items

  • Opened or used products that show signs of wear or damage.
  • Products returned without the original packaging or accessories.
  • Products damaged due to misuse, negligence, or accidental damage.

4. Refund Method

  • Refunds will be made using the original payment method used for the purchase.
  • Shipping fees are non-refundable, unless the return is due to a store error (wrong or defective item).

5. Exchange Option

  • Customers may request an exchange instead of a refund if the product is defective or damaged.
  • Exchanges are subject to product availability.

6. Limitation of Liability

  • Luxoria Online Store is not responsible for any loss or damage incurred during shipping.
  • Refunds are only issued for eligible products returned according to the above policy.

7. Contact Information

For all inquiries or refund requests, please contact us at: